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  • Everything in the Advantage Support package is included, for three environments (eg., A production environment and two non-production environments).

  • The yearly support fees are 10% of the product list price over Advantage Support package. Final rates and delivery times are defined within a binding purchase agreement.

    4.  Sunday Service Level Agreement

  • In addition to one of the required chosen Service Level Agreements (Advantage, Premium or Elite), Sunday SLA provides support during Sundays for the same agreed working hours.

  • Sunday Service Level Agreement fee is 25% of the chosen Service Level Agreements.

Support Packages Comparison