Everything in the Advantage Support package is included, for three environments (eg., A production environment and two non-production environments).
The yearly support fees are 10% of the product list price over Advantage Support package. Final rates and delivery times are defined within a binding purchase agreement.
4. Sunday Service Level Agreement
In addition to one of the required chosen Service Level Agreements (Advantage, Premium or Elite), Sunday SLA provides support during Sundays for the same agreed working hours.
Sunday Service Level Agreement fee is 25% of the chosen Service Level Agreements.