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Support Packages are determined by your Service Level Agreement.

Services Level Agreement is provided only to product configurations and/or topologies that comply with the product system requirements. Intlock will not provide Services Level Agreement to non-Recommended System Requirements, or alternatively charge for professional services costs to resolve these issues, according to the sole discretion of Intlock.
Please see the pricing section for more information on these options. Here are the different packages offered:

standard edition
standard edition
CardioLog Analytics - Standard Edition