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Support Program Overview - Free Edition

Intlock, is committed to providing a support program that offers high-value and cost-effective options for our free edition users. The goal of our technical support program is to respond quickly to customer issues and to continually improve handling your technical support needs. This section describes the support service tiers, methods, processes, and response targets for customer support requests.

See what customers are saying about Intlock Support.

Customer Support Tools

We provide robust web-based access to self-help facilities. Among the online resources are:

CardioLog Analytics

  • CardioLog Analytics System Requirements Requirements - this This guide describes the product's requirements from hardwares hardware, operation operating system, 3rd party external software and network topologynetwork requirements.
  • CardioLog Analytics Setup Guide Guide - this This comprehensive guide provides a complete set of details about the installation process and configuration stepsinstalling, configuring, and optimizing your system.
  • CardioLog Analytics User Guide Guide - this This guide offers basic knowledge on how to operate the system - including "How-To" a broad overview of system operation, including scenarios for creating and viewing scheduled reports, real time reports and more and analysis.
  • CardioLog Analytics Administrator Guide Guide - this This guide offers basic knowledge for administrators - including instructions for report template creation, data collection filters, security and permissions, setting the tracking agent and morediagnostics.
  • CardioLog Analytics Advanced Administrator Guide Guide - this This guide provides details about advanced procedures and maintenance tasks such as infrastructure recommendations, troubleshooting, optimization and fine tuning, health monitoring, CardioLog API, and more.

SharePoint Marketing Suite

  • SharePoint Marketing Suite System Requirements Requirements - this This guide describes the product's requirements from s hardware, operation operating system, 3rd party external software and network topologynetwork requirements.
  • SharePoint Marketing Suite Setup Guide Guide - this This guide provides details about the installation process and configuration stepsconfiguration process.
  • SharePoint Marketing Suite User Guide Guide - this This guide offers basic knowledge on how to operate the system - including "How-To" scenarios for creating and viewing scheduled reports, executing A/B and multivariate tests, creating rules for displaying web content and messages - according to various user segments, content, targeted messaging and more.
  • SharePoint Marketing Suite Administrator Guide Guide - this This guide offers basic knowledge for administrators - including report template creation, data collection filters, security and permissions, setting the tracking agent and morediagnostics.
  • SharePoint Marketing Suite Advanced Administrator Guide Guide - this This guide provides details about advanced procedures and maintenance tasks such as infrastructure recommendations, troubleshooting, optimization and fine tuning, health monitoring, SharePoint Marketing Suite API, and more.

For further more information regarding technical support, please visit explore our knowledge base and support site, which includes guides, tutorials, FAQ, announcements, and more.

Support Packages for Free Edition

The free edition We offer Free Edition support services for installation, configuration and customization of the product software on available for any customer's environment will be . They are based on the professional services packages (tariff). Support services enable customers to contact Intlock in directly for any event which requires technical assistance, from initial
installation initial installation to any support issues that might arise throughout the life of the product. Support services can be purchased on an hourly basis, at any time. The available support packages are:

  • 5 hours - $775
  • 10 hours - $1,500
  • 20 hours - $2,900
  • 40 hours - $5,600

Intlock reserves the right to use parts or all development projects, such as new features, components, modules, and other professional services for any other purpose.

Training Program

Intlock offers a variety of training sessions and resources for end users and administrators. This training is devised to deliver the highest level of marketing and technical competency for our both CardioLog Analytics (Intranet Portals) and SharePoint Marketing Suite (Internet Websites) solutions and SharePoint Marketing Suite solutions, tailored for our customers and authorized partners. It will also provide an in-depth understanding of how to effectively install, set-up, configure, utilize and troubleshoot the various product modules.

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For further information about Intlock's training offering, please refer to our detailed training program.

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