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  • Free product updates, bug fixes, and patches are always included.

  • A product license includes a single, non-renewable installation and configuration assistance for the product software on a single server within the customer's production environment Please note that migration and/or re-installation of the product software and database are not included in the Standard Plus Support package, nor are any other remote installations. However, additional migration and re-installation support packages are available separately.

  • Support services are provided through email, phone, and desktop screen sharing.

  • Support will always be available for major product releases that are up to 18 12 months old. We cannot guarantee support for versions older than 18 12 months.

  • Support includes personal assistance for solving problems and upgrading software versions within our customer's production environment.

  • Support services are provided for product configurations that comply with the system requirements. Intlock can not guarantee support services for non-standard system requirements, or may charge for professional services costs to resolve these issues, according to the Intlock's discretion.

  • Support for non-production environments, consultant services, and development services are priced based on our professional services hourly fee.

  • On-site support and installation services can be purchased additionally at standard professional services rates. On-site support may entail travel and time expenses that the customer will be responsible for.

  • Support services always include a one hour product tour.

  • The yearly support fees are 40% of the product list price. Final rates and delivery times are defined within a binding purchase agreement.

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  • Product license includes a single, non-renewable installation and configuration assistance for a single server within the customer's production environment. Please note that migration and/or re-installation of the product software and database are not included in the Standard Plus Support package, nor are any other remote installations. However, additional migration and re-installation support packages are available separately.

  • Support services include a two hour detailed product tour included alongside the deployment process.
  • Support for all product updates, bug fixes, and patches.  

  • Support services are provided through email, phone, and desktop sharing. 

  • Support will always be provided for major product releases that are up to 18 months 12 months old. We cannot guarantee support for versions older than 18 12 months.

  • Support services are provided for product configurations that comply with the system requirements. Intlock can not guarantee support services for non-standard system requirements, or alternatively charge for professional services costs to resolve these issues, according to the sole discretion of Intlock.

  • Support for non-production environments, consultant services, and development services are priced based on our professional services hourly fee.

  • Intlock reserves the right to use parts or all development projects, such as new features, components, modules, and other professional services for any other purpose.

  • On-site support and installation services can be purchased additionally at standard professional services rates. On-site support will entail travel and time expenses that the customer is responsible for.
  • The yearly support fees are 20% of the product list price. Final rates and delivery times are defined within a binding purchase agreement.

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