Below are common questions and concerns with their solutions relating to popular features and uses within CardioLog Analytics.
|Questions or Concerns||Solutions|
How do I add values to a chart report?
Once a chart has been added to a report, you can edit chart preferences by clicking the settings gear in the top right corner of the chart and selecting Edit.
Note - when filtering the report by a customized date range, select Show X axis margins to display chart values for both ends of the x-axis as well.
How do I share a report?
Once you have created your CardioLog Analytics dashboard, you can share it with other employees and partners in your organization.
To share a dashboard, click on the dashboards menu, and select one of the following sharing options:
You can also display CardioLog Analytics reports within your own SharePoint site using the "Site Actions" menu, and make recommendations to your users in real time based on relevant data, like the most popular pages.
How do I display targeted content on a SharePoint list using the Behavior Targeting module?
In this article, we will describe how you can automatically exclude items from a SharePoint list using the Behavioral Targeting module.
As an example, we will assume that you have a "News Items" list, and you want to display items based on the location of your visitors.
Step one: Create a new "Target Market" column
The first thing you should do is add a new column that will hold the target market the item is relevant to (in the example below we called it "Target Market" and the value is the name of the country we want this item to be targeted to)
How do I execute CardioLog service components immediately?
How can I view surveys results in a SharePoint webpart?
In order to view survey results through a web part do the following:
How do I monitor authenticated users in an anonymous environment after they sign in?
CardioLog can identify authenticated users in an anonymous environment by retrieving the user name from a unique element value that is hidden in the client side code.
How can I view my top inactive pages?
In the Page Views report, click the settings gear in the Page Views Table to edit the table preferences, In the Advanced, set the Minimum value to 0 in order to view the top inactive pages.
To view the top inactive sites/documents/lists/list items etc. use the Page Views by Type table.
Does CardioLog track document downloads within SharePoint libraries?
CardioLog monitors browser clicks on document links, and tracks document access from non-browser clients, including Windows Explorer and Microsoft Office applications. The tracking of non-browser clients is unavailable in the Lite edition.
What is the row limit for CardioLog Lite reports?
|CardioLog Lite reports are limited to 100 rows, although our complete package has no display limitations.|
Can I group reporting data by SharePoint user profiles and Audiences in addition to users or Active Directory groups?
Yes, report filtering and dimensioning by SharePoint user profiles and audiences - is provided out of the box.
Why do the CardioLog Lite charts display a Flash loading image, but the data fails to load.
|Please make sure that you are running the latest version of Flash, and that it is enabled in your browser.|
What kind of information is transmitted from the CardioLog server to the Intlock web servers?
The CardioLog server sends outgoing requests to the Intlock website to retrieve information about product updates. No user information is included in the requests, and the requests are optional.
Why is the Active Directory Updates status "Error reading log file" in the Diagnostics Dashboard?
Confirm that theActive Directory Updates service is configured correctly:
Does CardioLog track outbound navigation from my portal to non-SharePoint sites?
|Yes, CardioLog tracks all internal and outbound navigation. Every click on an external link is tracked and displayed in the External Destinations report.|
How do I create more efficient CardioLog reports?
|To ensure optimal operation and reduce the load time for reports, here are some tips for creating efficient reports in CardioLog:|
What are the differences between Specific and Aggregated (Home Page vs. All Pages)?
CardioLog monitors many types of portal events including views, updates, and searches for any object in the organization's hierarchical tree. Object Explorer contains the hierarchical list of your SharePoint objects that are monitored by CardioLog. Based on this hierarchical structure, CardioLog performs various query aggregations (eg. the number of page views for a page and all its child pages).
CardioLog generates reports about portal usage and displays them as Tables, Charts or Meters:
Are the report links unique and static?
Report links sent via email are unique and static, but the data in the report is automatically refreshed according to the relevant date range and preference settings. Anytime the report is accessed, either by clicking a static link or using the navigation pane, the most current data will be displayed.
What actions should I take first when troubleshooting errors in CardioLog?
First, answer the following questions:
Next, here are some first aid actions -
Data Collection Issues
To troubleshoot empty usage reports, see Troubleshooting Empty Reports
CardioLog Windows Service Issue
What is the difference between Page Views by URL and Page Views?
The Page Views by URL report is used for reporting data on URLs which do not exist in the portal tree. These are usually custom URLs that are defined as part of a campaign setup, or part of other extended tracking options like monitoring banners, button clicks or Flash movies.
Server-side web analytics is based on server logs. All HTTP requests and responses come into the server, and they are logged line by line into a file. Log file analysis tools parse the log files and then calculate the usage statistics of a website based on available data.
There are advantages and disadvantages to both types of tracking systems. Due to the two different data collection technologies, the reported data tend to vary slightly between them.
Some scenarios that are only tracked with server-side tools:
Log files are not 100% accurate. ISP page caching and proxies can twist data and consequently lead to inaccuracies.
Intlock encourages each customer to perform his/her own load tests.
Why do "401 Unauthorized" messages appear twice before the CardioLog tracking code is downloaded to the client browser?
If a client needs to authenticate itself with a proxy or server using the NTLM scheme (Used by the CardioLog Tracking Agent and SharePoint), the following 4-way handshake takes place:
1: Client --> Server GET...
2: Client <-- Server 401 Unauthorized
3: Client --> Server GET...
Authorization: NTLM <base64-encoded type-1-message>
(This message contains the host name and the NT domain name of the client.)
4: Client <-- Server 401 Unauthorized
WWW-Authenticate: NTLM <base64-encoded type-2-message>
(This message contains the server's NTLM challenge.)
5: Client --> Server GET...
Authorization: NTLM <base64-encoded type-3-message>
(This message contains the username, host name, NT domain name, and the two
6: Client <-- Server 200 OK
How do I monitor anonymous users with CardioLog?
CardioLog can identify anonymous users by their workstation IP address, or by creating a unique id and storing it in a browser cookie. An anonymous user is a visitor who is not logged in using a known username from any connected accounts or the Active Directory. There are advantages and disadvantages to both methods
Using IP address
Pros - Allows for individual IPs in reports, works when browser cookies are disabled.
Cons - If a visitor is using a proxy or VPN in order to access the internal network, the CardioLog tracking agent will not be able to identify the user's workstation IP. Instead CardioLog will register the proxy IP. When this occurs, the unique users metric may be inaccurate.
Note - CardioLog collects IP addresses for all users in order to track geographic location.
Using Unique ID
Pros - The most accurate method for identifying unique anonymous users, even if users are accessing your site using a proxy or VPN.
Cons - Several situations will trigger the same user to receive a new unique ID. This includes deleting cookies, disabling cookies, and using multiple web browsers.
Note - By default, the user name will be a unique id in the following format - "Anonymous_XXXX"
Why does selecting a report in the Report Center cause Internet Explorer 9 to stop responding and restart?
CardioLog displays cached data in reports. What time period should I expect to see when selecting each one of the date range options?
|The period expected when selecting each one of the date range options is as follows:|
You can delete the report data cache by using the navigation pane to access Administration > System Configuration > Reporting Data. Click Clear Cache and the click Save.
What is the difference between Exit Rate and Bounce Rate?
Exit Rate is the percentage of times a specific page was the last page visited by a user before closing your site.
An Exit Page is the last page on a site accessed during a visit, signifying the end of a visit. The visitor may have visited other pages on your site, but has ended their session on that specific page.
Exit Rate is important for determining when your visitors choose to stop engaging with your website.
Note - A visit is defined as one visitor, viewing at least one page, within a single browser session
Bounce Rate is the percentage of single-page visits.
Bounce Rate is important for determining how your landing pages perform, compared to visitor expectations, which often directly affects revenue and ROI.
There are a number of reasons why you might have a high bounce rate. For example, visitors might leave your site from the entrance page in response to site design or usability issues. Alternatively, certain pages on your site might have a high bounce rate for more concrete reasons, such as single-page sites or pages accessed through a user's bookmarks.