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Free product updates, bug fixes, and patches are always included.
A product license includes a single, non-renewable installation and configuration assistance for the product software on a single server within the customer's production environment Please note that migration and/or re-installation of the product software and database are not included in the Standard Plus Support package, nor are any other remote installations. However, additional migration and re-installation support packages are available separately.
Support services are provided through email, phone, and desktop screen sharing.
Support will always be available for major product releases that are up to 18 12 months old. We cannot guarantee support for versions older than 18 12 months.
Support includes personal assistance for solving problems and upgrading software versions within our customer's production environment.
Support services are provided for product configurations that comply with the system requirements. Intlock can not guarantee support services for non-standard system requirements, or may charge for professional services costs to resolve these issues, according to the Intlock's discretion.
Support for non-production environments, consultant services, and development services are priced based on our professional services hourly fee.
On-site support and installation services can be purchased additionally at standard professional services rates. On-site support may entail travel and time expenses that the customer will be responsible for.
Support services always include a one hour product tour.
The yearly support fees are 40% of the product list price. Final rates and delivery times are defined within a binding purchase agreement.
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Product license includes a single, non-renewable installation and configuration assistance for a single server within the customer's production environment. Please note that migration and/or re-installation of the product software and database are not included in the Standard Plus Support package, nor are any other remote installations. However, additional migration and re-installation support packages are available separately.
- Support services include a two hour detailed product tour included alongside the deployment process.
Support for all product updates, bug fixes, and patches.
Support services are provided through email, phone, and desktop sharing.
Support will always be provided for major product releases that are up to 18 months 12 months old. We cannot guarantee support for versions older than 18 12 months.
Support services are provided for product configurations that comply with the system requirements. Intlock can not guarantee support services for non-standard system requirements, or alternatively charge for professional services costs to resolve these issues, according to the sole discretion of Intlock.
Support for non-production environments, consultant services, and development services are priced based on our professional services hourly fee.
Intlock reserves the right to use parts or all development projects, such as new features, components, modules, and other professional services for any other purpose.
- On-site support and installation services can be purchased additionally at standard professional services rates. On-site support will entail travel and time expenses that the customer is responsible for.
The yearly support fees are 20% of the product list price. Final rates and delivery times are defined within a binding purchase agreement.
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