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Below are common questions and concerns with their solutions relating to installing and activating CardioLog Analytics.

 

Is CardioLog Analytics available as SaaS?

CardioLog Analytics is available both as an on-premise solution and as a SaaS solution (software as a service).

For more information please visit our website - http://www.intlock.com/intlocksite/productsandservices/cardiolog-analytics-saas-on-demand.asp

 What are the CardioLog installer prerequisites?

The CardioLog installer requirements can be found here, and the permissions required can be found here.

Which CardioLog Analytics Installer should be used with Support for SQL 2014

When using SQL 2014, please download the following CardioLog Analytics installer - version 2.0.8.3:

64-bit: http://www.intlock.com/intlocksite/Downloads/cardiolog/CardioLog-Analytics-x64-2.0.8.3-2014.zip

Why do I get the following error "This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms" when I launch CardioLog?

This issue may occur when a security policy with Federal Information Processing Standards (FIPS) is enforced on the server. To resolve this issue, you will have to disable the FIPS Algorithm Check in the registry.

  1. Go to Run and type regedit to open the registry editor.
  2. In the Registry Editor, click the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy
  3. Right-click FipsAlgorithmPolicy, and then click Modify.
  4. In the Value data box, type 0, and then click OK.
  5. Quit the Registry Editor, and restart your computer

Why do I get the following error "HTTP Error 403.1 - Forbidden" when I launch CardioLog

When you launch CardioLog, do you receive an error message that resembles the following:

HTTP Error 403.1 - Forbidden
HRESULT: 0x80070005
Description of HRESULT: You have attempted to run a CGI, ISAPI or other executable program from a directory that does not allow executables to run.

This problem occurs when CardioLog is hosted with Internet Information Services (IIS) 7.0 and the appropriate script handler permission or executable handler permission are not set for the CardioLog directory where the requested resource resides. 

To resolve this issue, follow these steps:

  1. In IIS Manager, locate the CardioLog website.
  2. In Features view, double-click Handler Mappings.
  3. In the Action pane, click Edit Handler Permissions.
  4. Click to select Script and Execute, and then click OK.

Why do I get the error "This app can't run on your PC" when I run the setup file?

This issue occurs when the setup file is corrupted, or not suitable for the operating system platform.

In order to resolve this issue,

  1. Install the product on a machine (physical or virtual) running a Windows Server, according to our system requirements.
  2. Download the correct version suitable for your operating system platform (x86 installer for 32-bit operating systems and x64 installer for 64-bit operating systems).
  3. Make sure the setup file size is 20.3 MB (21,352,448 bytes). If the setup file was not fully downloaded, it will be corrupted and will not open.

How do I complete my installation and optimize my system?

Please perform the following steps to complete the product configuration and ensure system health:

A. System Requirements
Verify that your system meets the minimum hardware and software requirements.
B. Usage Data Collection
  1. Verify usage data collection on each web application. 
  2. Verify that you do not exceed the number of page views, SharePoint Farms and WFEs allowed in your license (see the [CardioLog Installation Folder]\CardioLogSchedulingServices\Logs\Maintenance.log and OMAgent.log files).
  3. Consult our support team if your website is accessed via NLB, VPN, FW/Proxy, SSL, public/alternate URLs, internal/external, direct/remote. 
  4. Consult our support team if you have made any customizations in your SharePoint environment (i.e customized search pages).
C. System Configuration and Monitoring
  1. Assign an administrator who will be responsible for product maintenance. 
  2. Assign roles for users.
  3. Configure email alerts for scheduled services and event collection thresholds that will be sent to the administrator.
  4. Configure the Active Directory Updates service in order to segment authenticated visitors by their user names and their groups.
D. Optimization and Fine Tuning

The fine tuning process is essential to ensure accurate and useful data. It is highly recommended to perform this process 2-3 weeks after the initial installation on the production environment.

  1. Execute the SQL script to identify lost events and send the results to our support team. 
  2. Define URL mappings if needed.

Why does the tracking agent pop-up not show up when I click Ctrl+F12, or the Agent Console shows up without any content?

In order to troubleshoot data collection issues, see the complete troubleshooting guide.

 Why do I receive an error in Agent Console ("CardioLog" tab)?

In order to troubleshoot data collection issues, see the complete troubleshooting guide.

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