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There are several advanced metrics that can be found and analyzed using CardioLog Analytics. This article describes a number of unique some metrics that can assist you in measuring your SharePoint Portal more thoroughly.

 

Days & Visits to Outcome

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You can set up goals in CardioLog and use the Goal Summary report to view the above metrics. We recommend keeping simple goal definitions in order to better track your progress. For example, if you wanted to measure employee satisfaction you can utilize CardioLog's Customer Surveys to gather relevant data to your goals. You can then define your goals in CardioLog to keep track of your progress accurately. By combining customer data with detailed goal setting metrics, you can have a complete picture of how your portal is performing.

Economic Value

You read correctly. You can in fact use Cardiolog Analytics CardioLog Analytics can be used to measure Economic Value . It is the amount of dollars (or euros, rupees, pounds, etc) in economic value added to your business bottom-line by visitors by analyzing any amount of currency that visitors contribute to your portal.  In CardioLog Analytics, you can achieve economic value insights with our Goal Value Reports. By identifying the Macro macro and Micro micro conversions in the portal or on a page, you can identify which actions are contributing to the bottom line, and which are taking away from limiting it.

For a public facing SharePoint Site, making a purchase is the an obvious macro conversion (and whatever . Typically, the cost of the product is equals the economic goal value).   However, it's quite a bit more difficult to measure the economic value of more micro conversion goalsAlthough it can be harder to assign exact values for micro conversion goals, you can measure participation in specific activities that have known investment values. For example, say if your company invests X a specific dollar amount of dollars in a highly specialized document that is available for all of your employees to download. If you , only see that 10 out of the 100 persons you employ have downloaded employees download the document, you can easily figure out what money you are losing within your portal investmentthen determine your investment losses within that portal .

Task Completion Rate

Task completion rate is the percentage of people who come to your portal and answer yes to the question "Were you are able to complete the task you set out to do when visiting the portal?" a task that they define. You can use the Voice of Customer and Message Bar tool in Surveys or Message Bars in CardioLog Analytics to ask your visitors questions such as:

  • What is the purpose of your visit to our portal today?
  • Were you able to complete your task today?
  • If you were not able to complete your task today, why not?

By combining task completion questions with primary purpose questions ("Why are you even here?") you will have a goldmine of helpful data. Why people come, how much your portal is improving their work flows? No guessing. No making stuff up. No inferring things. Just facts!can create an informative, useful collection of data.

Conversion Rate for Social Platforms

Why only measure In addition to measuring followers and likes, when you can measure the conversion rate of these actions ? may lead to. For discussions on the in your portal, you can measure the user comments per post, or and the number of replies sent and received per day all under User Activity Reports.

Measure Conversation Rate for Social platforms such as: For blogs: # You can the measure conversation rate based on the amount of reader comments per post. For Discussions: # of blog post and replies received per day . If your portal visitors are conversing, find out who they are conversing with. Are they adding value to the portal, and should they be doing it more? Metrics are the first step in your journey to answering all of these vital questions.You can find these metrics in a discussion. You can also see which users are the most active both in quantity of posts and diversity of interactions. These metrics are available in CardioLog in the Social Reports for SharePoint 2013, and similar metrics are also available for Sitrion and Yammer.

Visitor Loyalty

Visitor Loyalty is a good metric for enterprise organizations because it gives insights as to whether visitors have a reason to come back, to engage, and to interact. Simply put, Visitor Loyalty is just how many times visitors visit helps your organization determine whether visitors choose to engage and interact with your site. Visitor Loyalty is the number of times a visitor has visited the site within a specified date range. The real foundation for portal success is a large and loyal set of visitors. To constantly improve portal adoption, stake-holders and administrators need to understand who are the loyal visitors and what makes them loyal. Empowering visitors who display loyal behavior can start a chain reaction, thus leveraging these users to motivate others in their networks to jump on the SharePoint train.

Visitor loyalty metrics are great because they measure what's actually important in the portal- repeated frequent visits by an individual. By employing analytics such as Visitor Loyalty, you can get the answer to the question "During the reporting time period how often do "people" ("visitors") visit my website?"

Visitor Recency

How long does it take your users before they decide to come back and visit the portal? Visitor recency can indicate your users' level of engagement with the portalBy combining visitor loyalty information with other metrics, such as bounce rate and visit duration, you can see which parts of your site are most exciting to visitors, and which aspects need improvement.

Visitor Recency

Visitor Recency indicates one aspect of visitor engagement with your site by determining the duration in between visits by individual visitors. To measure improvement, it's necessary to make comparisons over time. If your users are revisiting the portal more frequently, you can assume that the content provided on the portal is engaging and helpful to them. Thinking of ways to encourage people to return to the portal is necessary for ensuring portal stability and overall retention rates. The trick is finding ways to tempt users with something to come back for. A series of posts that tell a story, competitions within the portal, frequently updated newsletters, and employee highlights are all great ways to grab user attention and keep them coming back for more.

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Depth of Visit report answers the questions "During a given time period what is the distribution of number of pages in each visit to the website?" If you can see the different number of pages a user is accessing within a portal session, you can understand how exactly they're navigating throughout the portal. This is indicative of the kind of experience they're getting out of using the portal. If a user is only accessing one specific page, they may not be aware of the array of other resources and tools available to them in the portal. You can then use this opportunity to see what types of training sessions would be useful for your users to get more out of the portal. 

Recognition

How frequently are employees recognized for their contributions? Who are the top influencers in the organization? CardioLog Analytics provides numerous several reports that can help you with quantify peer recognition metrics in the your portal. These metrics can be achieved with our social reports such as Influential Users (in all platforms),, which is platform agnostic, Praised Users (in  for Yammer) , and Expert Users (in  for Sitrion).

Growth and Learning

How long does it take a new employee to get up to speed with collaborative tools? What is the frequency of questions being answered? The metrics to answer these questions can be achieved in CardioLog with our Portal Growth reports such as Content ContributorsContent ContributionsAvg. Contributions per User, Portal Growth, and our social reports for all platforms such as Communities ActivityUsers Activity, andGroups Activity (to see contributions). Specifically in Sitrion there is also a have Most Popular Questions report, which can give insights into how users are using the portal to grow, learn, and interact.

Innovation

How long do ideas take to move forward in the portal? How many ideas or suggestions are being contributed? These metrics can be actualized in CardioLog for Sitrion with "CardioLog integrates with Sitrion for reporting the Most Popular Ideas" Reports. Ultimately, the portal can serve not only as a day to day task solution, but also as a community for inspiring, motivating, and catalyzing some of the best ideas to come in the enterprise.By tracking the frequency and popularity of posts by different users, you can see who contributes the most valuable material within Sitrion and use that information to encourage similar behavior..